-Request reviews on 100+ sites -Capture NPS®, feedback, reviews, and surveys -Branded emails and SMS review requests -TextBack, the industry’s first inbound SMS solution -Monitor reviews on 50+ sites and Google Q&A
MANAGE
-Manage by brand, region, state, and location -Reply to customer feedback and reviews -Full Reporting Suite -Insights AI powered by IBM Watson® -Robust customer profiles -Tagging, themes, and trends
MARKET
-Review widget display of your reputation and ratings -Brand, location, and service review widgets -Social media image creation and posting -Local SEO and Google My Business optimization -Reputation powered conversion tools
Getting inside the consumer’s head has always been the goal of marketing. More than a few strategies and technologies exist to make this happen, many focused on customer feedback.
Issues that look glaringly obvious to a customer are often invisible to employees. The best businesses are able to find and solve these issues quickly. Their secret: customer feedback.